Your deposit, no surprises.

The notice goes to the company, which owns the car, and the contract shows who had it at that time. The amount is deducted from the deposit. Tickets can be checked on SIMIT with an ID number or the plate.

It is still deducted from the deposit if the offence happened during your rental. That’s why the deposit isn’t returned the day you drop off the car.

We return the deposit 12 to 15 business days after you drop off the car: 100% if you paid by bank transfer or digital wallet, and the net amount received after taxes if you paid by card.

It is a charge, not a hold on your credit limit. To return it we reverse the card transaction or send you a transfer, for the net amount we received after taxes. If you would rather get 100% back, leave the deposit by bank transfer or digital wallet.

We wait for you. We track your flight, and our WhatsApp is answered 24 hours a day.

It is recorded in the handover report with photos that we give you at pickup. That is the condition the car is compared against when you return it.

In a total loss, full-coverage insurance covers 80% and the deductible, the remaining 20%, is covered by the deposit. Partial damage under 2 Colombian monthly minimum wages (SMMLV) is also paid from the deposit: it is quoted and we let you know before deducting it.

Full-coverage insurance covers 80% of the vehicle’s value. The deductible, the remaining 20%, is covered by the deposit.

Full-coverage insurance includes 24/7 roadside assistance across the country for the whole rental. And our WhatsApp is answered 24 hours a day.

That is covered by SOAT, the mandatory insurance every car in Colombia carries: medical costs, permanent disability, death and funeral costs, and transport of the injured, regardless of who was at fault.

No problem: the deposit can be paid by bank transfer to Davivienda or Bancolombia, or with Nequi, Daviplata, Dale or NuBank. Paid that way, you get 100% back.

You can. Along with the payment, send us the source account number and the bank name, the account holder’s details, and their name, ID number, phone, address and email.

We return it all the same: by reversing your card transaction, by transfer to a bank or wallet in Colombia, through PayPal, or by MoneyGram or a similar wire service. It can also go to someone else’s account if you authorize it beforehand.

The deposit is paid by bank transfer, by digital wallet (Nequi, Daviplata, Dale or NuBank) or by credit card, on a card terminal or through a payment link. That way the payment is on record and we return it the same way.

The rental is for exploring Colombia: you can take the car anywhere in the country, and it stays within Colombian territory.